Contact Sales

- Posted on 16th April 2019

UK- Customer Support Representative


Location: Oxford

Contract:  Full time, office based

Seniority Level: Entry level/Associate

Closing date: 31 May 2019


Our team is growing, and we need to add a Customer Support Representative to join in and make sure our customers are well looked after! The successful candidate will provide day-to-day 1st line support for our customers in EMEA, as well as technical support to our sales team. Your support knowledge and positive attitude will be instrumental in assisting our customers with implementation and use of our software, and if you have experience using or supporting medical imaging software that would be a great bonus.

The Mirada team consists of developers, scientists, commercial and operational people who are passionate about contributing their skills towards cutting edge developments in the medical imaging world.


  • Recording and responding to customer support requests whether received by e-mail or telephone
  • Providing a point of contact for all support related customer communications
  • Providing 1st line diagnosis and resolution of issues and problems that arise with Mirada systems
  • Providing 1st line support to customers with user questions/’how to’ type questions in relation to the use and configuration of Mirada systems
  • Gathering and assessing data, logs and configuration files from customers’ systems to facilitate investigation into software issues by 2nd line support
  • Liaising with customers to schedule installation and licensing
  • Carry out Installation, configuration, licensing and testing of Mirada software remotely and at customer sites as required
  • Rolling out new version releases/updates
  • Ensure that all relevant administrative, quality and regulatory documentation and records are accurately completed and maintained



Essential Skills
  • 1 – 3 years’ experience in 1st line customer support for software applications
  • Fluency in English
  • Clear and professional communication skills, both written and verbal
  • Clinical or technical knowledge of the medical imaging domain
  • Experience using Microsoft Office products and CRM systems
  • Knowledge of Windows-based IT systems, remote connections
  • Attention to detail with data entry
  • Good personal organisation and priority management
Advantageous Skills
  • Proficiency in a European second language
  • Experience in training users of software applications
  • Familiarity with working within a quality driven and regulated environment