Accelerating the delivery of your Mirada solutions
Driven by continual improvement for healthcare professionals.
We believe this ultimately leads to better outcomes for patients. Our Customer Success team is passionate about building deep relationships that connect you with our world-class team of technicians, clinical experts and our constantly growing community of users. From evaluating your needs, through in clinic deployment to your ongoing optimization, we are with you every step of the way.
Helping you every step of the way
Before you commit to Mirada, we will engage with you to assess your exact needs and through our review process give you a clear, unambiguous perspective of the results you should expect from our software.
Once you are ready to go, our global team of technical experts will engage with your teams to understand your technical requirements and facilitate a smooth and rapid installation of your Mirada solution.
With your solution set up and running, our international consulting team will work with your teams to conduct a Clinical Requirements Capture. From this they will design your bespoke clinical pathway implementation, configuring your Mirada setup to your specific clinical requirements.
Live in your clinic and fully optimized, you now have full access to Mirada’s growing library of technical and clinical insight and support documentation. Our team will continue to engage with you to conduct periodic reviews and upgrades of your Mirada solution.
Now part of a growing community of Mirada users, you and your teams will be invited to participate in our annual program of user events and community engagement programs; sharing the latest best practice and insights from some of the world’s most advanced clinics.
Documentation, Guidance, Community
For our current clients our Customer Portal is your central knowledge center for all product resources and information. Including technical specifications, guidance documentation and FAQ’s, it is also your central point from which to access the user community and learn about our ongoing program of events and webinars.