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- Posted on 25th September 2017

Customer Support Representative

Location: Oxford, UK

Reports to: EMEA Service Manager

Hours: Full Time, office based

Travel: May be occasionally required (UK & International) e.g. for tradeshows and to partner sites

Salary:  Depending on experience


Mirada Medical, a global leader in medical imaging software, seeks to expand our UK technical support team.  We are currently recruiting a Customer Support Representative to join our growing Customer Support team in our central Oxford office.  This position reports to our EMEA Service Manager.

The successful candidate will provide day-to-day support of our customers in EMEA, and will also provide technical support to our sales team. Your knowledge and positive attitude will be instrumental in assisting our customers with any technical considerations around the installation, setup, and use of our software.  Candidates must exhibit both technical and communication excellence.


Skills and Experience


  • 1 – 3 years experience in 1st line customer support for software applications
  • Fluency in English with excellent communication skills, both written and verbal
  • Attention to detail with data entry/data mining
  • Knowledge of Microsoft Office Suite, remote access support tools, CRM software
  • Proficiency in IT networking.
  • Experience with Windows desktop (XP, Vista, 7, 8, 10)
  • Knowledge of server platforms (2008, 2012) platforms a plus
  • Experience with Virtual Machine environments
  • Ability to analyse and problem-solve or efficiently escalate issues
  • Good personal organisation and priority management; use of issue tracking system
  • Ability to work in a team



  • Knowledge of medical imaging domain including DICOM and PACS preferable
  • Proficiency in a European second language
  • Medical/clinical domain experience
  • Knowledge of Citrix an advantage
  • Experience in training users of software applications
  • Familiarity with requirements for working within a quality driven and regulated environment (ISO 9001, Medical Device Directive)


Company Culture

Mirada Medical values staff as the company’s greatest asset.  Our objective is to deliver exceptional products and service to our customers; we recognise that every member of Mirada helps make this possible. Diversity and individuality are celebrated qualities in our workplace. Innovation and inspiration are encouraged and supported with autonomy and teamwork.


Available Benefits

  • 25 days annual leave plus 8 paid bank holidays
  • Performance based bonus
  • 3% company contribution-matching pension
  • Flexible working hours
  • Opportunity to buy or sell annual leave
  • Fresh fruit, tea, and coffee provided
  • Cycle to Work scheme
  • Childcare vouchers



How to Apply

For a full job description, and to apply for this position email

Please note that Mirada is unable to sponsor any visa applications for this position. Candidates must already possess the necessary permissions to attend interview, reside and work in the UK. Mirada will not accept applications via recruitment agencies.